Q: How should I pay? What modes of payment do you accept?
A: T/T, Paypal, Western Union & Trading Assurance acceptable.

Q: Is sample order acceptable?
A: Yes, for most of the batteries, sample orders for testing quality are reasonable and acceptable.

Q: Is your battery quality approved?
A: Yes, we guarantee that all cells are 100% original from Panasonic, Samsung, LG, and Sony. And we will have a full inspection of each cell and group them before assembling them into battery packs. And all finished battery packs will be under a full inspection before shipment.

Q: How can you prove that your cells are 100% original?
A: We can show you the original pack list and other related documents.

Q: What is your lead time if I placed an order?
A: For all products in stock, our lead time is within 2 working days after payment is received. For those that we don't stock for the moment such as customized battery packs, the lead time is around 7-10 days.

Q: What is your warranty?
A: We guarantee the quality before the item is shipped. You can enjoy a 30-day free refund, 4-month free replacement, and lifetime maintenance service from the date of delivery. Any damages caused by improper use are not covered by our warranty.